Whether you've recently purchased one of our online music courses, or you're thinking about booking one, take a look at our answers to some of the most common questions.
If you have any other questions, please don't hesitate to contact us on +44 (0)20 7328 0222 or via email at firstname.lastname@example.org and we'll be happy to help.
If you've not booked your online music course at ICMP, yet you can do so here:
Where will my online course take place?
The learning materials for ICMP’s online courses are hosted on a platform called Canvas – a cloud-native, web-based platform and learning management system used by millions of students across the globe. You’ll spend the majority of your course time on Canvas and can read more about getting started on it here.
Don’t worry if you don’t have time to do this in advance of your course starting, though. There will be plenty of orientation information included at the beginning of your course.
Do I need to play an instrument?
You don’t need to play an instrument to engage with our online Songwriting courses, although it’s very helpful to have musical tools at your disposal to enhance your creative writing and musical projects. Our Blues Guitar courses require some basic guitar knowledge, but your tutor can help you catch up, if necessary.
I have irregular working hours. Can I still join the course?
Yes. Our online courses are designed to be flexible to fit our students’ schedules. You can approach the lesson content at your own pace, as most are made up of pre-recorded videos and accompanying curated content.
There will be live aspects as well, such as 1-2-1s with your tutor, class discussions and assignment due dates, but you can engage with all of these during your own timeline. Your tutor will work with you to schedule your 1-2-1s at times to suit you both.
How can I pay for the course? Do I have to create a PayPal account?
You’ll need to purchase the course using PayPal, although you can do so without creating a PayPal account. Simply click on the grey box marked ‘Pay with credit/debit card’ to complete your payment. We accept MasterCard, Visa and American Express.
What should I do if I’ve not received my Canvas log-in details?
You’ll receive your Canvas log-in details within a week of your purchase. These will come to you in a separate email from a member of our Admissions team. The email will include your username, password and a link to Canvas – the online learning platform you’ll be using for your course. If it’s been more than a week since your purchase and you still haven’t received your details, please check your spam or junk mail folder before contacting us for assistance on email@example.com
I have my log-in details but can’t log-in to Canvas. What should I do?
Your log-in details need to be verified by our team and then synced with Canvas. This process is completed in bulk for all students on the same online course, so it may take a little while. You’ll be able to access Canvas the day before your course starts to familiarise yourself with it, so if your course starts on a Tuesday, you’ll have Canvas access on Monday. If you still can’t log in, please contact us for assistance on firstname.lastname@example.org
I purchased my course on the same day it’s due to start. Have I missed anything?
This is fine. You won’t miss out on any course content or assignments, but there may be some delay before you can access Canvas. This is because your enrolment is a manual process. We do guarantee that you’ll be able to access your course within 24 hours of purchase, though.
I’m in Canvas but my course hasn’t started yet. What can I access?
Within your Canvas account you can access your profile where you can:
- Update your contact details
- View messages from your tutors
- Set your notification preferences
- Take part in the Accelerated Learning Course
- Familiarise yourself with your course structure and assignments
- Take part in live aspects of the course, including:
- Course orientation modules
- Welcome discussions
- First task or assignment
Most of my course content is locked. When will I get access?
Your course is built to have cascading modules. This means that each new unit will be unlocked on a weekly basis across the six weeks of your course, and you must view all items in your current module before you can proceed. This format is designed to help you pace your learning at a steady rate, giving you plenty of time to complete your assignments and engage in class discussions. You also retain access to the content after you finish the course, so you can review it any time you need to.
Do I need to prepare anything in advance?
Your course orientation module will clarify any resources or requirements, but all you really need is a computer to access the course and submit assignments, a method of making music, and a spirit to learn!
Who will be my tutor?
At ICMP, we’re proud to have a team of expert tutors who are all successful music professionals with enviable industry experience and a deep understanding of their field of expertise. When you log-in to Canvas, you’ll be able to see your tutor details on the home screen, along with an ‘About your tutor’ button that leads to further information about their career, music and experience.
Will I have 1-2-1 time with my tutor?
Yes. Our course includes unlimited 1-2-1 sessions (subject to availability) between you and your tutor, so there’s plenty of time to ask questions, share songs, receive feedback, and make use of their support and guidance.
What kind of communication can I expect from my tutor?
First of all, your tutor will engage in a welcome discussion during your initial module, which is a great opportunity to get to know your tutors and peers. They will then be in touch to schedule your 1-2-1s, answer any course-related questions you may have and give feedback on your assignments. You can contact them at any time by clicking the inbox logo on the left-hand side of your screen in Canvas.
Can I share ideas and discuss music with fellow online students?
Yes. One of the benefits of ICMP’s online courses is their similar functionality to a real classroom setting, so interaction and collaboration is actively encouraged. You’ll have class discussions about topics explored in lessons, and will share your music with your peers, while giving and receiving feedback. Certain modules also include collaborative assignments. You’ll be able to message your fellow classmates freely to discuss a project or simply enquire about their music-making processes.
Are ICMP’s Songwriters’ Circle events open to online Songwriting students?
Although we don’t traditionally offer these events to our online students, we can make exceptions if you’re exceptionally eager to attend. Please email your Programme Coordinator, Ben Meyers, at email@example.com for assistance.
Who do I contact about problems I may encounter during my course?
Any course or assignment-specific questions are best brought up directly with your tutor, as they’re already familiar with the material and course progression, and can help guide your learning in the online environment.
Any technological, Canvas or general programme questions or concerns can be raised with your Programme Coordinator, Ben Meyers, via email at firstname.lastname@example.org
Will there be an opportunity to provide feedback at the end of the course?
Yes. You’ll be supplied with an online feedback form at the end of your course. Feedback on your experience is important to us, so we’re happy to offer you a 15% discount on your next ICMP course once you’ve completed and returned your feedback form to us.
Can I get in touch with my tutor after the course has finished?
Although you won’t have the same access to your tutor as you will during the course period, you’ll be able to keep your lesson content, which you can review at any time. We’re also looking to provide online students with access to our Alumni web platform so you can engage with your peers and contact your tutor, if necessary.
Can I apply for ICMP’s BA (Hons) Songwriting after completing the online songwriting courses?
Yes. We encourage you to explore and audition for our degree programmes. We’re very proud of our full-time provisions and the high standard of music education and support we offer. Our online courses are a great way to approach the foundation of songwriting, and our BA (Hons) Songwriting is an excellent route to further your development in this craft. If you’re interested in one of our undergraduate degrees, please contact a member of our Admissions team on +44 (0)20 7328 0222 or email email@example.com
I have a question not answered here. Who should I contact?
If you have further questions or queries that aren’t covered here, please contact the ICMP Online team’s Programme Coordinator, Ben Meyers, at firstname.lastname@example.org